Frequently Asked Questions
Everything you need to know about visiting, ordering, collection and delivery at HAUTE Boutique Patisserie.
About HAUTE
What is HAUTE Boutique Patisserie?
HAUTE is a boutique patisserie and café in Lone Hill, Johannesburg, making refined pastries, petit gâteaux, entremets, tarts and cakes with a strong focus on quality, flavour, technique and presentation. It is led by owner and head chef Nikita, who develops every recipe.
Where are you located?
Shop 11 & 12, Leaping Frog Shopping Centre, corner of Mulbarton Road and Winnie Mandela Drive, Lone Hill, Johannesburg, 2191. This is our only branch.
What are your opening hours?
Monday – Thursday: 09:00 – 18:00; Friday: 09:00 – 19:00; Saturday: 09:00 – 17:00; Sunday: 09:00 – 14:00. Public-holiday hours may differ — please check our latest announcement or contact us before travelling.
Can I dine in?
Yes. You're welcome to dine in or take away during trading hours. To be sure of a table, reserve one through Book A Table on our website.
Ordering & Click & Collect
How do I order online?
Choose your desserts on haute-cakes.co.za, add them to your cart, choose Collect In-Store or Delivery, pick a date and time, and pay securely through Yoco. Your order is confirmed once payment succeeds, and you'll receive a confirmation email with a QR code.
What is the difference between Order for Today and Pre-order?
Order for Today is fresh from our shop display, subject to available stock, for collection or delivery today. Once same-day ordering closes (30 minutes before closing), it becomes Order for Tomorrow. Pre-order is prepared for a later date you choose, with the minimum notice shown on the product page, and availability is guaranteed once your order is confirmed. Collection or delivery is available with either option. A cake normally sold by the slice can only be pre-ordered as the whole cake.
When can I collect my order?
Collection windows are: Monday – Thursday: 10:00 – 12:00, 12:00 – 15:00, 15:00 – 18:00; Friday: 10:00 – 12:00, 12:00 – 15:00, 15:00 – 19:00; Saturday: 10:00 – 12:00, 12:00 – 15:00, 15:00 – 17:00; Sunday: 09:30 – 11:30, 11:30 – 14:00. You choose one at checkout.
What do I need when I collect?
Show the QR code from your confirmation email or your account's order page — on your phone or printed. Our team scans it to find your order.
What happens if I can't collect on the day?
Orders are held until the shop closes on the chosen collection date. An order not collected by closing time is forfeited, and no refund applies. If your plans change, contact us as soon as possible with your order number.
Can I change or cancel my order?
Confirmed and paid orders are final. Please contact us straight away with your order number if something needs attention, but changes can't be guaranteed.
Delivery
Do you deliver?
Yes. Order directly on our website or app, choose Deliver at checkout, and a courier brings your order from our boutique to your door, within 10km of the shop. Delivery is powered by Uber Direct, Uber's courier service. The delivery fee is worked out from your address and shown before you pay.
How does delivery work?
You choose a time window at checkout and the courier collects your order from us in that window. You'll receive text updates as it travels, and you hand the courier the delivery code from your confirmation email or account to receive it. Orders are always handed to a person, never left at the door.
What if my address is outside your delivery area?
You're welcome to place a Click & Collect order instead.
Are you on Uber Eats or Mr D?
We're on Uber Eats as an option, but not on Mr D. Uber Eats charges a marketplace fee and carries a limited menu, so we recommend ordering directly on our website or app — it avoids that fee and gives you our full range, live.
Does the delivery fee earn loyalty?
No. Loyalty is earned and redeemed on the product total only, never on the delivery fee.
Payment & Refunds
How can I pay?
All payments, online and in store, are processed securely by Yoco. Your card details go to Yoco directly, never to us.
Do you offer refunds?
Because our products are perishable, confirmed and paid orders are final and we don't offer refunds for a change of mind, cancellation or missed collection. If an item is missing or there is a quality concern, contact us promptly with your order number and photographs so we can review it.
Cakes & Celebrations
Do you make custom or themed cakes?
No. Each HAUTE creation is developed as a complete recipe and design, so we don't alter flavours, shapes, sizes, colours or decorations, or make themed, character or photo cakes. You're welcome to choose any cake from our standard range for your celebration.
Can I order a cake for a birthday?
Yes. Any cake in our range can be Pre-Ordered for a birthday or other celebration, exactly as listed.
How many people does a cake feed?
Each product page shows how many people it feeds. For a cake sold by the slice, the Pre-Order shows the size of the whole cake.
Can I Pre-Order a single slice?
No. What we slice changes daily, so a single slice is available only same-day from the display. Pre-Ordering reserves the whole cake for your date.
Ingredients & Dietary
Are your products Halal?
We use Halal gelatin and Halal-suitable ingredients, but HAUTE is not Halal certified.
Do you cater for allergies or dietary requirements?
Ingredients and allergens vary by product, so please check the product page and contact us before ordering if you have an allergy. We can't guarantee any product is allergen-free, and our recipes can't be altered for dietary requirements.
Do any products contain alcohol?
Some do — for example, our canelés contain rum. Please check the product description or ask us before ordering.
Loyalty
How does the loyalty programme work?
Every paid order on haute-cakes.co.za earns 5% of its product total as loyalty credit in your account. Credit doesn't expire and can be redeemed on your next online order. It applies to website orders only, not in-store or Uber Eats purchases, and has no cash value.
Business & Contact
Do you supply restaurants, cafés or events?
We welcome trade and event enquiries. Send us your business name, the products you're interested in, quantities and dates through the contact form. Supply, pricing and lead times are confirmed in writing, and our no-customisation policy still applies.
How can I contact HAUTE?
Email [email protected], WhatsApp or call +27 79 916 5064, use the live chat on our website, or visit us in store.
Still have a question? Chat with us, or read how ordering works.